Returns Policy
1. Returns and Exchanges
At Lorna Alvarado, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your fragrance, we offer a return and exchange policy under the following conditions:
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Eligibility for Returns: Products can be returned or exchanged within 14 days of receipt. To be eligible for a return or exchange, the item must be in its original, unopened condition with all packaging and tags intact. We cannot accept returns or exchanges for products that have been used, opened, or damaged.
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How to Initiate a Return: To initiate a return or exchange, please contact our customer service team at [customer service email] or
with your order number and the reason for the return. We will provide you with detailed instructions on how to return the item. -
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or damaged items). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
2. Refunds
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Processing Refunds: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be issued to the original method of payment used for the purchase. Please note that shipping costs are non-refundable.
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Partial Refunds: In cases where only part of an order is returned, or if the returned item is not in its original condition, a partial refund may be issued. We will notify you if a partial refund applies to your return.
3. Non-Refundable Items
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Gift Cards: Gift cards and personalized items are non-refundable and cannot be returned or exchanged.
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Promotional Items: Items purchased with a discount or during a promotional sale are subject to the same return and exchange policy, but refunds may reflect the discounted price.
